Refunds & Compensations

Clear, Fair, and Customer-Focused Policies

At MilesGlob Transport & Insurer ltd, we stand behind the reliability of our services. However, in the rare event of a service failure, damaged cargo, or unexpected delay, Lost of Pet’s life, our Refund and Compensation Policy ensures you’re treated fairly with speed, clarity, and respect.

When Refunds Apply:

Service Not Rendered – If a shipment is canceled before dispatch.

Unreasonable Delays – If transit exceeds the guaranteed delivery window (where applicable).

Duplicate Payments – Any billing errors will be promptly corrected.

When full Compensations Apply:

Damaged or Lost Goods: Covered under insured shipments, following verification and claim approval.

Partial Shipments or Shortages: Compensation or reshipment offered based on the value of the missing items.

Operational Errors: If delays or mishandling occur due to our fault.

Pet Life Lost: In the event a pet dies during the transportation process, the client will receive a full refund of all fees paid, including the cost of the pet and additional compensation for time and inconvenience.

Our Process:

Submit a Claim: Contact our support team in charge of refunds and compensation with shipment details and documentation.
Assessment & Verification: Our team will investigate within 5–7 business days and start the refunds/compensation procedure immediately.
Resolution: Approved refunds or compensation are processed swiftly via bank transfer or checks depending on the total amount calculated by the insurance department.

Why Choose Us?

Transparent policies with no hidden conditions

Dedicated claims support team

Fast and fair resolutions

Customer-first approach to every situation

We’re committed to making things right because your trust is our most valuable cargo.

Inquiries for Insurance, Compensation & Refund contact the department by email:

insurance@transvanta-insurer.com

MilesGlob Transport & Insurer LTD